- What is personal information?
Personal information is information, which relates to a living individual who can be identified from the information (or from that information and any other information in the possession the Company). This includes both factual information and opinion as expressed by a third party. Excepted from this definition is any information that is derived from your job title or business contact information.
Personal information includes information such as name, home address, telephone, personal email address, date of birth and marital status, and any other information we may ask you to disclose for operational reasons in the course of your service with us.
- What information do we collect and store?
We may collect and store the following information:
- Your full name
- Your address
- Your contact information (email, telephone numbers)
- Invoices that we process for services we provide
- Photographs and videos of work carried out at your property
- Records of attendance to your property
- Notes of discussions with customers regarding services provided
- Records of compliments and complaints.
- Records of accidents, serious illnesses and other significant events.
- Website usage through analytic software (this data is anonymous, but gives us more information about website traffic and the behaviour of our visitors, which helps us drive improvements to our website.
- Why do we process personal information?
There are a number of reasons why we process and collect your personal information:
- Safety & Due Dilligence
Our first priority is to ensure that electrical work at your property is carried out to the highest standard and safety. Sometimes we will record pictures and video information to ensure that we have carried out work to the highest standards and safety guidelines.
From time to time we may need to provide information to electrical regulatory bodies, to ensure our work is being carried out in accordance with evolving health and safety guidelines and technical advancements. You will be informed if your information must be provided in these cases.
- Where do we collect the information from, and with whom do we share it?
As a general rule, Abbey Electrical Concepts collects personal information directly from you during any services we carry out for you. It is rare that we may seek to gain information about you from a third party, and we will inform you to seek permission beforehand.
From time to time, we may be required to provide Personally Identifiable Information in response to a court order, subpoena, or government or criminal investigation. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release certain Personally Identifiable Information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of others and ourselves.
Abbey Electrical Concepts will never share or sell your personal information with any third party organisations for marketing or any other purpose.
- How do we protect your information and privacy?
We endeavour to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to protect your personal information from loss and unauthorised access, copying, use, modification or disclosure.
- Storing all paper records in a lockable cupboard with restricted access.
- Minimising the number employees with access to personal information.
- Password protecting electronic files containing personal information.
- Destroying obsolete paper records securely by shredding or using a confidential waste service, which provides certificates of destruction.
- Securely and permanently deleting electronic records in accordance with our retention policy.
- In instances where we store photographs or videos of your property, we will never associate the file with any identifiable personal information.
- Provide staff training on the importance of data protection and how to improve data protection practices.
- How long is your personal information retained?
Except as otherwise permitted or required by applicable law or regulatory requirements, Abbey Electrical Concepts endeavours to retain your personal information only for as long as it believes is necessary to fulfil the purposes for which the personal information was collected (including for the purpose of meeting any legal, accounting or other reporting requirements or obligations). We may, instead of destroying or erasing your personal information, make it anonymous such that it cannot be associated with or tracked back to you.
You have the right to request the deletion of your data where there is no compelling reason for its continued use.
- Updating your personal information / Your right to deletion
It is vital that the information contained in our records is both accurate and current. If your personal information happens to change, it is your responsibility to keep us informed of such changes.
If you move house or change your contact number, please inform us by emailing firstname.lastname@example.org, or call us on 01633 895141.
You have the right at any time to request that your personal data is deleted. You can do this by using the contact details above. We will endeavour to meet your request, however there may be legal or regulatory reasons where we are not able to delete all of your data. You will be fully informed of the reasons why in these instances.
- Access to your personal information
You are welcome to view all personal information we hold through our office staff at any time. If you believe that we hold additional personal information that you would like to review, verify or correct please contact us using the email address email@example.com, call us on 01633 869 645.
When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
If we cannot provide you with access to your personal information, we will try to inform you of the reasons why, subject to any legal or regulatory restrictions.
- Privacy Questions
This policy was last amended on 06/06/2018 at 10.30am